1. Acceptance of Terms
By accessing and using StepCraft's website (www.stepcraft.in) or purchasing our
products, you agree to be bound by these Terms and Conditions, our Privacy Policy, and
all applicable laws and regulations. If you do not agree with any part of these terms,
you must not use our website or services.
These terms constitute a legally binding agreement between you ("Customer") and
StepCraft Footwear Pvt. Ltd. ("Company", "we", "us"). We reserve the right to modify
these terms at any time, with changes effective immediately upon posting. Your
continued use constitutes acceptance of revised terms.
These terms govern all:
- Website use
- Product purchases
- Service engagements
- Customer accounts
- Promotional offers
2. Account Registration
To access certain features, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update account information
- Maintain password confidentiality
- Accept responsibility for all activities under your account
- Notify us immediately of unauthorized use
We reserve the right to refuse service, terminate accounts, or remove/edit content at
our sole discretion. Accounts are non-transferable. You may close your account by
contacting customer service.
Minimum age requirement: You must be at least 18 years old or the age of majority in
your jurisdiction to create an account or make purchases.
3. Product Information
We strive for accuracy in product descriptions, images, pricing, and availability.
However, we do not warrant that such information is error-free. Leather products may
show natural variations in grain and color.
Key product details:
- Handcrafted items may have slight variations
- Colors may appear differently on various screens
- Custom products require exact specifications
- Dimensions are approximate
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products without notice
- Correct pricing errors (even after order confirmation)
4. Orders and Payment
All orders are subject to product availability and our acceptance. We may refuse any
order for any reason, including:
- Incorrect pricing information
- Suspected fraudulent activity
- Violation of purchase limits
Payment terms:
- Full payment required at time of order
- Accepted methods: Credit/debit cards, net banking, UPI, PayPal
- Custom orders require 50% deposit
- All prices in INR, inclusive of GST
International orders may be subject to:
- Customs duties and import taxes
- Additional shipping restrictions
- Currency conversion fees
5. Shipping and Delivery
Shipping options and estimated delivery times are provided during checkout. Actual
delivery times may vary due to:
- Customs clearance procedures
- Weather conditions
- Transportation delays
- Incorrect shipping addresses
Key shipping policies:
- Free standard shipping on orders over ₹5,000 within India
- Signature required for delivery
- Risk of loss passes upon delivery to carrier
- Undeliverable packages returned at customer's expense
Custom and made-to-order products require additional production time (typically 4-6
weeks) before shipping.
6. Returns and Exchanges
Our return policy allows unworn, undamaged merchandise in original packaging to be
returned within 30 days of delivery for a refund or exchange. Exceptions:
- Custom/monogrammed items (non-returnable)
- Final sale items (clearly marked)
- Products showing wear or damage
Return process:
- Contact customer service for return authorization
- Include original packing slip
- Customer pays return shipping unless defective
- Refunds processed within 10 business days
Defective or incorrect items will be replaced at our expense upon verification.
7. Intellectual Property
All content on our website (logos, text, graphics, designs, software) is our property
or licensed to us and protected by Indian and international intellectual property
laws.
You may not:
- Reproduce, distribute, or create derivative works
- Use our trademarks without written permission
- Reverse engineer or decompile any website components
- Use automated systems to access our website
Limited license: We grant you permission to access and use the website for personal,
non-commercial purposes only.
Customer content: By submitting reviews, photos, or other content, you grant us a
perpetual license to use such materials for promotional purposes.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Harass or impersonate others
- Upload viruses or malicious code
- Interfere with website security features
- Collect user information without consent
We may:
- Monitor user-generated content
- Remove objectionable material
- Suspend or terminate violators' access
9. Disclaimers and Limitations
To the fullest extent permitted by law:
Product Use: Our products are designed for normal wear. We are not
liable for injuries resulting from misuse or alterations.
Website Availability: We do not guarantee uninterrupted or error-free
access and may suspend the website for maintenance.
Content Accuracy: While we strive for accuracy, we do not warrant
that content is complete or current.
Limitation of Liability: Our total liability for any claim related to
these terms or products shall not exceed the purchase price paid.
Some jurisdictions do not allow certain limitations, so these may not apply to you.
10. Dispute Resolution
Governing Law: These terms shall be governed by the laws of India,
with exclusive jurisdiction in courts located in Gujarat.
Negotiation: Parties agree to attempt good-faith negotiations for 30
days before initiating formal proceedings.
Mediation: If negotiation fails, disputes shall be referred to
mediation under the Indian Arbitration and Conciliation Act, 1996.
Arbitration: Unresolved disputes shall be settled by binding
arbitration in Umargam, Gujarat. The arbitrator's award shall be final.
Class action waiver: All claims must be brought individually, not as class actions.
11. Miscellaneous
Force Majeure: We are not liable for delays or failures due to events
beyond our reasonable control.
Severability: If any provision is found invalid, the remainder shall
remain in effect.
Waiver: Our failure to enforce any right does not constitute a
waiver.
Assignment: You may not assign your rights under these terms without
our written consent.
Entire Agreement: These terms constitute the entire agreement between
parties regarding the subject matter.
